Hyride Nigeria: Job Vacancies – Customer Service Officer Needed. This is to generally informed the public graduate searching for a job around, a very good and well recognized reputable company in Nigeria is currently looking for job seekers and hunters around. Hyride Nigeria: Job Vacancies – Customer Service Officer Needed
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Hyride Nigeria is currently recruiting suitable candidates to fill the position below:
Job Title: Customer Service Officer
Location: Lagos
Industry: Ride Hailing
About Hybrid Group of Companies
Hybrid Group of Companies is a fully owned Nigerian company. A professional organisation involved in the provision of safety management & allied services through its subsidiary companies: Hyride Nigeria: Job Vacancies – Customer Service Officer Needed
Hybrid-HSE Limited, Hybrid DGM Nigeria & Ghana, Hybrid Training & Consulting Company UK, Hybrid Leasing Services Limited, DGM Supports Ghana Limited & Petrohybrid Services & Solutions.
Our consultants & trainers are committed to adding value to organisations & enhancing the productivity of the workforce through tested scientific & behavioral approaches.
We are accredited & approved as a training center for Institute of Safety & Health (IOSH), UK, AoFAQ, Highfield Qualification (HQ), UK, Dangerous Goods Management (DGM) IDGM/IATA & Project Management Institute (PMI), USA.
As we gear up for a new week and new month, we look back with a sense of fulfillment as we made impact in the lives of delegates at our different training locations. The gospel of health and safety keeps on moving.
Many thanks to all our past, present and prospective delegates who have chosen us as their preferred service/training provider.
We produce safety services & solutions to reduce workplace accidents & improve performance. We have acquired many years of experience in very challenging operations in the oil & gas, manufacturing, construction, transport and other sectors of the economy.
It is our greatest pleasure to invite you & your organisation to an experience of quality & professional services.
Job Description
The successful candidate will be stationed in the Lagos office and oversee all aspects of Hyride Customer Service as well as perform the following key activities:
- Promptly and professionally respond to customer inquiries about Hyride products
- Promptly and professionally escalate and resolve to customer complaints
- Schedule and coordinate internal and external events
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Assist business development and driver acquisition in verifying and following up with sales leads
- Tracking and collating intelligence on customer reviews via smart tracking tools
- Manage the smooth operation of the Hyride call center
Key Performance Indicators (KPIs)
The Business Development Officer will be appraised by the following parameters:
- Speed of resolution of customer complaints
- Number of customer service complaints reported
- Frequency of call center download
Job Requirements
- B.Sc in Social Sciences / Arts and Humanities (Post Graduate Degree is an added advantage)
- 3-5 years working experience in similar role
- Excellent oral and written communication and analytic skills
- Ideal candidate is techy, detailed, result oriented, resourceful, proactive, and is well-experienced inCustomer Service.
Application Closing Date
2nd July, 2022.
Method of Application
Interested and qualified candidates should send their CV to: hrm@hyride.ng using the Job Title as the subject of the email.
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