Multiple Recruitment at Wolt-Workforce Management Specialist Oslo Norway
So we have built this rocketship. We call it Wolt. And we’re on a mission to make cities a better place to live with the help of technology. With the customer-obsessed mindset, we have now reached 23 countries with over 12M users since we launched in 2014.
We are best known for our food delivery platform but are now on a journey to become an ‘’everything’’ app so you can get almost anything in your city delivered to your doorstep in less than an hour.
Our Support Team has been growing rapidly in Norway to a team of more than 50 Support Associates who are specialized in providing world-class support to our customers and partners.
As such, we need a Workforce Management Specialist to take responsibility for shift scheduling, workforce reporting, and headcount planning processes within the Support team.
You’ll need to be comfortable and passionate about working with data in a complex, high-paced service operations environment. In this role, you’ll get help and support on the way, but are also expected to be a great independent contributor with an exceptional ability to execute every single day.
As this is a new role in the organization you’ll have the opportunity to be part of shaping the position, help to take Wolt’s customer service to new heights, and contribute to our service talents’ happiness.
What you’ll be doing
Forecast, plan, schedule, analyze, create and communicate Support Shifts, using our WFM and BI tools and – of course – spreadsheets.
Ensure data accuracy, insightful reporting and accurate and timely payroll.
Analyze data and present key insights from large amounts of Support data: you will help our Support management team to track our team-wide performance metrics and service levels. You will be constantly improving our staffing predictions against actuals.
Work together with Team Leads & Head of Support to develop strategies and continuously optimize our forecasting, shift scheduling, and performance management processes.
Work in close co-operation with Support Team Leads to continuously balance operational needs, budgeting, and employee experience.
Work in close collaboration with our People team, ensuring that employer obligations are always met in shift scheduling.
Deliver shift schedules and other reports for payroll and finance, and manage budget forecast.
Use data to inspire and initiate other improvements within Support.
Our humble expectations
You have lazer-sharp focus on details, but can also take the “helicopter view” to ensure that successful WFM processes fit our broader Support strategy.
Knowledge from shift scheduling and/or resource planning in similar fields (such as accounting, project management, or leading volunteers). Preferably you have managed shifts for 50+ member team.
Experience from WFM or Shift Scheduling tools/applications is considered a plus.
Solid Excel / Google Sheets skills and knowledge in / strong interest in data analytics. SQL skills are a plus.
Excellent time management and prioritization skills.
Good project management and cross-functional collaboration skills.
Ability to draw insights from data, make recommendations and communicate complex data in a way everyone can understand.
Constant hunger to learn and develop.
Fluent in English, Norwegian skills is a plus.
If you are excited about working in a fast-phase environment, taking ownership, and being part of an extremely ambitious and fun team, then click below to apply and get the conversation going!
What you’ll get by joining us:
Opportunity to be part of building something exceptional in an international environment.
Lots of learning and growth in a globally scaling tech company.
A competitive salary and benefits.
If this sounds like an opportunity you want to pursue, apply today!
Please note that we do not accept applications coming in via email. Please submit your application via our job portal.